Our approach to Privacy and Confidentiality
In accordance with the Code of Conduct for Psychologists, psychologists have ethical and legal obligations to protect the privacy and confidentiality of clients. Clients are defined by the Code as "people, bodies or systems who are the recipients of services that psychologists provide".
In line with the Code of Conduct for Psychologists, our default approach is that we do not name or otherwise identify our clients (the organisation's we work with). This applies the consistent principle as a psychologist not being allowed to name or identify an individual client (unless an explicit informed consent has been received).
We can share our experience generally by industry/sector, types of organisational challenges, complexity addressed and our impact through the work we do. We work with medium and large organisations.
Client organisations who have documented the engagement in publicly available records are available.
If required, we welcome addressing due diligence/reference requirements that are part of your procurement process.
As registered health practitioners, in accordance with AHPRA regulations, we are unable to use testimonials to promote/advertise our services. Depending on the engagement, some of our services may include regulated health services.
We welcome addressing all due diligence/reference requirements that are part of your procurement process.
This does not prevent our clients sharing that a client relationship exists or speaking about our work.
We value the important role that collaborative, community of practice knowledge-sharing has in aspects of organisational governance, risk and strategy.
We are active contributors to collaborative communities of practice for the purpose of professional development and progress for health, safety, leadership, and inclusion.
The above standards do not prevent professional knowledge-sharing that maintains the privacy and confidentiality of our clients, "recipients of services that psychologists provide".
If you provide your details via our website, we may use those details to contact you directly and/or provide you 'insights in your inbox' no more than once per month. Your details will be held in our cloud-based CRM and will not be provided to any third party.
If you are a client (organisational representative or individual client within an organisational client) you will receive service-specific privacy and confidentiality information as part of service engagement and informed consent processes. This will include information on our case management system if this is used for the service we deliver to your organisation. If you require further information, please ask your Neuro at Work contact directly or your organisation's Contract Manager.